Walks Inside Rome brings its tours in 10 languages with docbit
For over 20 years, Walks Inside Rome has been creating unique experiences in Rome and Italy. With docbit, their tours now speak 10 languages in real-time.
The Client
For more than 20 years, Walks Inside Rome has been offering private and group tours in Rome, the Vatican, and other Italian cities. Completely personalized experiences: from museums to walks to unforgettable culinary experiences.
The Challenge
Responding knowledgeably to visitor questions took a lot of time from the operators. Each request (museums, itineraries, experiences) had to be handled manually, taking precious time away from tour care.
The Solution
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RAG on proprietary tours: docbit has “learned” all the tours of Walks Inside Rome from their internal documents and website content
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Native multilingual: explains tours in the visitor’s language without preliminary translations
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24/7 instant: always available to respond and share experiences
The Results
With docbit, Walks Inside Rome has reduced the number of simple requests handled manually, freeing up time for operators for more qualified activities such as organizing tours and personalized assistance. The chatbot has made the process of choosing the right experience for the visitor faster and clearer, improving the interaction experience with the site and increasing trust in the proposed tours.
docbit is not a generic chat: it is our expert talking about our tours, always available and knowledgeable!